{"id":17,"date":"2020-02-12T10:52:00","date_gmt":"2020-02-12T10:52:00","guid":{"rendered":"https:\/\/infinitywave.io\/wp\/?p=17"},"modified":"2025-03-18T13:44:22","modified_gmt":"2025-03-18T05:44:22","slug":"malaysia-facilities-management","status":"publish","type":"post","link":"https:\/\/infinitywave.io\/blog\/malaysia-facilities-management\/","title":{"rendered":"Malaysia facilities management industry: where are we headed to?"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Facilities management in Malaysia post-Covid-19<\/h2>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>We started off 2020 with so much horrifying news. I hope everything will get better in the months to come. Facilities management in Malaysia is one of the impacted industries, as many facilities were shut down.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Since I switched careers and am on this route, I felt that I engaged more with people in the industry. Having more than 15 years of experience taught me about looking at the &#8216;patterns&#8217; of the trends in the industry.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>The question in the headlines is getting more and more relevant, now more than ever. This can be applied to anything or anyone. The organisation you&#8217;re working for, your career, the industry you&#8217;re in, or even your life. I have met with multiple organisations in the past few months. Safe to say, &#8216;that&#8217; question popped up every time.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Where are we heading?<\/h2>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>So, where do we go from here, FM?<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>There has been significant development in terms of research and standards being introduced in the past few years in Malaysia, and some companies are willing to invest in improving their services. Though inevitably, the dwindling issue is that procurement is preparing the FM industry for a race to the bottom. <\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Clients strive to have the cheapest and most unreasonable expectations and a multi-scope of work. The so-called FM companies that are operating on&#8217;stupid margins&#8217; (a term my former colleagues in the UK used to say) that bid first, figure out how to operate later, and squeeze the salary packages for staff and subcontractors (some have outstanding invoices for months).<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>FM is a service business. Hence, much of the scope is still dependent on humans manual labour and interactions, and without the right people with the right attitude in it, it will fail eventually. Service will deteriorate. Clients will get frustrated. Your future clients will be staying away as if you have contacted a contagious flu. Buildings will falter. The issue with pay and packages for FM practitioners is, safe to say, as old as I can remember the last time Liverpool won the league title. (Though this year will be our year.) <\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Motivation, productivity, efficiency, attracting the right talent\u2014all coming down to one single question: are you paying enough\/right? I am interested if there is research that deals with industry pay and packages so that we can be more transparent as income disparity has become a national issue.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">The right price and the right strategy<\/h2>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>There is also a lot of debate on whether outsourcing is the right move for facility owners, or whether a midsize FM company will serve you better since they have reasonable margins and because they are small and nimble, thus their flexibility is unmatched. As I recalled from a recent conversation with a friend who works in the industry, the profit margins have depleted fast since 5 years ago. This will be a challenge, especially for those non-local companies that carry perhaps top heavy management.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>I have elaborated on the <a href=\"https:\/\/infinitywave.io\/blog\/facilities-management-technology-adoption\/\">article on technology<\/a>.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>All of the above issues surrounding FM shall not detract us from making the right decisions, implementing a sustainable FM approach, and supporting a social value. The FM industry alone has been quite stagnant with a lack of new innovations, proven with less than 1.5% investment for R&amp;D compared to other industries, e.g., automotive, which has seen 4.5% investment for R&amp;D, and we expect buildings to last 100 years. <\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>The process of constructing a nice, fantastic facility that can awe anyone in sight is magical. Equipped with beautiful gardens and landscapes. However, the cost associated with construction only accounts for 15% of total Life Cycle Cost. The rest&nbsp;85% of the life cycle&nbsp;will be managing the operations of the building.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>We could do better if we want to.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>So, where do we go from here? We aren&#8217;t going anywhere soon if we don&#8217;t have a destination yet.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Facilities management in Malaysia post-Covid-19 We started off 2020 with so much horrifying news. I hope everything will get better in the months to come. Facilities management in Malaysia is one of the impacted industries, as many facilities were shut down. Since I switched careers and am on this route, I felt that I engaged [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":130,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[13],"tags":[17,15,24,16,19],"coauthors":[113],"class_list":["post-17","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-built-environment","tag-asset-management","tag-facilities-management","tag-facility-managers","tag-property-management","tag-smart-building"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Malaysia facilities management industry: where are we headed to?<\/title>\n<meta name=\"description\" content=\"Reflecting on Malaysia facilities management trends. 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Can the industry overcome a lack of innovation to ensure sustainable growth?\" \/>\n<meta property=\"og:url\" content=\"https:\/\/infinitywave.io\/blog\/malaysia-facilities-management\/\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/myinfinitywave\" \/>\n<meta property=\"article:published_time\" content=\"2020-02-12T10:52:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-18T05:44:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/infinitywave.io\/blog\/wp-content\/uploads\/2020\/02\/facilities-management-malaysia-transformation.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1680\" \/>\n\t<meta property=\"og:image:height\" content=\"945\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Zul Azhan\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Zul Azhan\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/infinitywave.io\\\/blog\\\/malaysia-facilities-management\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/infinitywave.io\\\/blog\\\/malaysia-facilities-management\\\/\"},\"author\":{\"name\":\"Zul Azhan\",\"@id\":\"https:\\\/\\\/infinitywave.io\\\/blog\\\/#\\\/schema\\\/person\\\/a5761d1dcc9327391d56b922b53e176e\"},\"headline\":\"Malaysia facilities management industry: where are we headed to?\",\"datePublished\":\"2020-02-12T10:52:00+00:00\",\"dateModified\":\"2025-03-18T05:44:22+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/infinitywave.io\\\/blog\\\/malaysia-facilities-management\\\/\"},\"wordCount\":662,\"commentCount\":1,\"publisher\":{\"@id\":\"https:\\\/\\\/infinitywave.io\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/infinitywave.io\\\/blog\\\/malaysia-facilities-management\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/infinitywave.io\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/02\\\/facilities-management-malaysia-transformation.png\",\"keywords\":[\"asset management\",\"facilities management\",\"facility managers\",\"property management\",\"smart building\"],\"articleSection\":[\"Built Environment\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/infinitywave.io\\\/blog\\\/malaysia-facilities-management\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/infinitywave.io\\\/blog\\\/malaysia-facilities-management\\\/\",\"url\":\"https:\\\/\\\/infinitywave.io\\\/blog\\\/malaysia-facilities-management\\\/\",\"name\":\"Malaysia facilities management industry: where are we headed to?\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/infinitywave.io\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/infinitywave.io\\\/blog\\\/malaysia-facilities-management\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/infinitywave.io\\\/blog\\\/malaysia-facilities-management\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/infinitywave.io\\\/blog\\\/wp-content\\\/uploads\\\/2020\\\/02\\\/facilities-management-malaysia-transformation.png\",\"datePublished\":\"2020-02-12T10:52:00+00:00\",\"dateModified\":\"2025-03-18T05:44:22+00:00\",\"description\":\"Reflecting on Malaysia facilities management trends. 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