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Facilities management in the Middle East: a modernisation boom

By

Zul Azhan

facilities management middle east
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Cover image from araburban.org

The Middle East is undergoing an unprecedented transformation in facilities management, driven by visionary mega-projects, technological advancements, and a growing commitment to sustainability. We discussed the booming market in Saudi Arabia in this article.

Countries like Saudi Arabia, Qatar, the UAE, Bahrain, Oman, and Kuwait are leading the charge, leveraging state-of-the-art solutions to redefine how facilities are managed and maintained.

The Mega-Project Revolution

The Middle East’s facilities management (FM) industry is experiencing rapid modernization, fueled by iconic projects such as Saudi Arabia’s NEOM, Qatar’s Lusail City, and Dubai’s Expo 2020 site transformation.

These projects, characterised by their sheer scale and ambition, demand innovative FM approaches to ensure operational efficiency and sustainability.

NEOM is a $500 billion visionary project in Saudi Arabia, a cornerstone of the Kingdom’s Vision 2030. Spanning smart cities, industrial hubs, and entertainment complexes, NEOM is reshaping facilities management by integrating AI, IoT, and other cutting-edge technologies.

Image from NEOM.com

Similarly, Lusail City in Qatar exemplifies how digital twins and data-driven insights are revolutionising urban FM strategies.

Reputable international companies such as CBRE, JLL, and Sodexo have established a strong presence in the Middle East, contributing expertise to these mega-projects.

These global leaders bring advanced practices and solutions that align with the region’s ambitious goals. Additionally, renowned local companies like Khidmah, Emrill Services, and Enova are playing pivotal roles in managing facilities, combining regional knowledge with cutting-edge technology.

Context of GCC Countries in Facilities Management Modernisation

United Arab Emirates (UAE): A Pioneer in Smart Cities and Sustainable Innovation

The UAE is a global leader in urban development and technology-driven facilities management. With cities like Dubai and Abu Dhabi, the UAE has embraced cutting-edge technologies such as IoT, AI, and digital twins to optimise building operations. Initiatives like the Dubai 2040 Urban Master Plan emphasise sustainability, smart infrastructure, and green building certifications.

Key projects like Masdar City and Expo 2020 site transformation highlight the UAE’s commitment to innovation and environmental sustainability. Reputable companies such as Emrill Services, Farnek, and Imdaad dominate the local FM market, while global players like CBRE and JLL have also established strong presences.

Qatar: A Catalyst for Green Facilities Management

Qatar is synonymous with ambitious infrastructure projects like Lusail City and the FIFA World Cup 2022 stadiums, which set global benchmarks for sustainable design. The country’s Qatar National Vision 2030 drives efforts toward sustainable urban development and energy efficiency.

Facilities management in Qatar increasingly incorporates smart technologies to meet sustainability goals. Renowned FM companies like Gulf Contracting Company (GCC) and Cofely Besix collaborate with international players to implement advanced solutions for green building operations.

Saudi Arabia: A Mega-Project Powerhouse

Saudi Arabia is transforming its facilities management sector through the implementation of Vision 2030, a strategic framework for diversifying the economy and modernizing infrastructure. Iconic mega-projects like NEOM, The Red Sea Project, and Qiddiya are redefining how FM is managed on a massive scale.

The Kingdom’s focus on integrating smart city technologies and renewable energy solutions aligns with global FM trends. Companies such as Saudi Oger, Al-Babtain Contracting, and international firms like Sodexo are key players in Saudi Arabia’s rapidly evolving FM industry.

Bahrain: A Strategic Innovator in Urban Development

Bahrain, while smaller in size compared to its GCC counterparts, plays a pivotal role in regional facilities management. The country emphasizes economic diversification under its Economic Vision 2030, focusing on sustainable urban growth and smart technologies.

Projects like the Bahrain Bay Development and The Avenues Mall demonstrate Bahrain’s adoption of modern FM practices. Local firms like EFS Bahrain and Maintenance Services Co. (MSC) lead in implementing advanced operational strategies.

Oman: A Sustainability-Focused Emerging Market

Oman’s approach to facilities management centers on environmental sustainability and traditional architecture preservation. The country is leveraging its Vision 2040 to integrate green technologies and renewable energy solutions into infrastructure development.

Iconic projects such as the Duqm Special Economic Zone and Oman Botanic Garden showcase the country’s commitment to sustainable FM practices. Local companies like Khidmah Oman and Renaissance Services work alongside global FM providers to modernize facilities management.

Kuwait: A Growing Emphasis on Modernization

Kuwait is gradually expanding its focus on facilities management modernization, driven by infrastructure investments and urban development projects under its New Kuwait Vision 2035. The country’s initiatives aim to enhance operational efficiency and integrate smart technologies into public and private sector facilities.

Projects like the Sheikh Jaber Al-Ahmad Cultural Centre and Kuwait International Airport expansion demonstrate Kuwait’s commitment to advanced FM practices. Local firms such as United Facilities Management (UFM) and Action Real Estate Services Company (ARESCO) are key contributors, alongside international FM players.

Technology: The Catalyst for Change

Advanced technologies are at the heart of Middle East facilities management modernization. The adoption of Computerized Maintenance Management Systems (CMMS), smart sensors, and AI-driven analytics is enabling real-time monitoring, predictive maintenance, and energy optimization.

Smart cities in the UAE, such as Dubai and Abu Dhabi, have embraced these advancements. By integrating IoT devices and centralized control systems, FM teams can monitor energy consumption, automate maintenance schedules, and enhance the tenant experience. This shift not only reduces operational costs but also aligns with regional sustainability goals.

At Infinity Wave, we understand the importance of these advancements. Our flagship product, FOX CMMS, offers tailored solutions that integrate IoT and AI-driven analytics, empowering FM teams to optimize maintenance schedules and monitor performance in real time. Designed for flexibility and scalability, FOX CMMS aligns with the region’s ambitions for smart and sustainable infrastructure.

Sustainability: A Strategic Priority

Environmental sustainability is a top priority in Middle East facilities management. Governments and private sectors alike are adopting green building certifications such as LEED and Estidama, promoting energy efficiency and waste reduction.

The UAE’s Green Building Regulations and Saudi Arabia’s emphasis on renewable energy align FM practices with broader environmental objectives.

Sustainable FM practices are also critical for managing mega-projects. For example, Qatar’s World Cup stadiums incorporated solar energy and advanced cooling technologies, setting new benchmarks for green facilities management.

Infinity Wave’s solutions are designed to meet these sustainability goals. FOX CMMS helps organizations track energy usage, manage renewable energy systems, and ensure compliance with green building standards. By integrating data-driven insights, we support facilities in achieving their environmental objectives.

Challenges and Opportunities

While modernization presents immense opportunities, challenges remain. FM professionals must navigate the complexities of managing large-scale, tech-driven infrastructures while addressing the region’s unique environmental and cultural factors. Additionally, up-skilling the workforce to meet the demands of advanced technologies is critical.

However, these challenges also present growth opportunities. The FM market in the Middle East is projected to grow significantly, with Saudi Arabia and the UAE leading in investments. This growth underscores the need for innovative solutions and partnerships to shape the future of facilities management in the region.

Conclusion

The modernization of facilities management in the Middle East is a testament to the region’s ambition and ingenuity. With mega-projects setting global benchmarks and technology driving efficiency, the Middle East is poised to become a leader in advanced FM practices. For industry stakeholders, this transformation offers a chance to redefine the standards of operational excellence and sustainability.

By staying attuned to these developments, facilities management professionals can navigate the evolving landscape and contribute to the success of these groundbreaking initiatives. The Middle East’s FM revolution is not just about managing spaces but shaping the future of smart, sustainable living environments.


Are you looking to streamline your facilities operations and gain better control over your assets? FOX by Infinity Wave offers an intuitive solution that helps you track assets, reduce equipment downtime, manage maintenance schedules, and ensure regulatory compliance—all in one user-friendly platform. Contact us today for a free demonstration and see how FOX can transform your facilities management.

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